which must ensure that the pilgrim get it:

To enable them to perform Hajj after contracting with a company and institutions licensed by the ministry.

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The Ministry shall rehabilitate the companies and institutions capable of providing the service in a suitable manner to the pilgrims.

The Ministry of Hajj and Umrah makes it easier for Hajj seekers to contract with licensed companies and institutions and to transfer pilgrims' data to the Ministry of the Interior to issue Hajj permits to them as the competent authority.

The Ministry of Hajj and Umrah takes the necessary financial guarantees to companies and institutions to ensure compliance with contracts concluded with pilgrims.

The Ministry of Hajj and Umrah implements effective supervision programs on the implementation of companies and institutions for services agreed upon with pilgrims.

The Ministry receives from the pilgrims their grievances and observations on the companies and institutions, and submits them to the competent committee for consideration and investigation and issuing the appropriate decision.

The Ministry shall submit its reports on the performance of the licensees in the season and the reports received from the competent authorities of the Committee to examine the irregularities to assist them in considering complaints of pilgrims.

The Ministry of Hajj and Umrah implements the decisions of the committee to consider violations of the rights of pilgrims scheduled by the committee, in addition to implementing the decisions of the committee that penalize companies and institutions violating financial penalties or stop them from service for one season or more or revoke licenses.

The Ministry of Hajj and Umrah shall represent the pilgrims before the competent Shari'a courts if the company or institution objects to the value of the compensation prescribed for the pilgrim.

The Ministry shall provide the pilgrims with the value of the prescribed compensation to the pilgrim through the approved official channels.